Data Protection

Rocket Grunt TCG Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information in accordance with South African law.

1. Consent & Information Officer

By using our website, you hereby consent to our Privacy Policy and agree to its terms. If you have any questions regarding your data, please contact our Information Officer:

2. Information We Collect

We only collect personal information necessary for processing orders and improving our service:

  • Account Details: Name, email, phone number, and shipping/billing address provided during registration.
  • Communication: Contact details and message contents from email or WhatsApp inquiries.
  • Payment Data: Transactions are handled via secure third-party gateways (PayFast/EFT); we do not store credit card details on our servers.

3. How We Use Your Information

We process data under the basis of contract fulfillment and legitimate interest to:

  • Process, ship, and track your Pokémon TCG orders.
  • Communicate regarding stock updates and pre-orders.
  • Analyze traffic to improve user experience and prevent fraudulent transactions.

4. Log Files and Cookies

  • Log Files: We record IP addresses and browser types for site administration; this data is not linked to personally identifiable information.
  • Cookies: Used to store preferences, such as your shopping cart. You may disable cookies in your browser settings, though some features may be affected.

5. Your South African Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the following rights:

  • Right to Access: Request confirmation of the personal information we hold about you at no cost.
  • Right to Correction/Deletion: Request updates or deletion of inaccurate or outdated information.
  • Right to Object: Object to data use for direct marketing purposes.
  • Withdraw Consent: Withdraw consent for data processing at any time.
  • Response Time: We will respond to all POPIA requests within 30 days.

6. Children’s Privacy

We do not knowingly collect information from children under 18 in South Africa without parental consent. If you believe your child has provided this information, contact us immediately so we can remove it from our records.

Last Updated: March 2026