Refund Policy

1. Changed your mind? 7-day cooling-off period

Because you bought online, you may cancel your purchase for any reason within 7 days of receiving it (section 44 of ECTA). This applies to sale and discounted items too.

• Unopened products only: sealed trading card products lose their value once opened, so the product must be returned unopened, with its factory seal intact, unused and in its original packaging.
• Return shipping: you pay the cost of sending the product back to us.
• Refund: we refund the product price once the return arrives and passes inspection. The original delivery fee is not refunded.

2. Faulty, damaged or incorrect items

If a product is defective, arrives damaged, or isn’t what you ordered, the Consumer Protection Act gives you the right to a repair, replacement or refund for up to 6 months after delivery.

• Tell us quickly: please contact us within 48 hours of delivery if the parcel or product arrives damaged, with photos of the parcel, the packaging and the product. Keep all packaging until the matter is resolved.
• Our cost: for confirmed faulty or incorrect items we cover the return shipping, and you choose a replacement (if stock allows) or a full refund, including the delivery fee.

3. What we can’t accept

• Opened products: products that have been opened or unsealed (for example booster packs that were opened, or boxes with a broken factory seal), unless the product itself is faulty.
• Damage caused after delivery: products damaged through use, handling, storage or poor packing of a return.
• Products bought elsewhere: items bought through distributors or other retailers must be returned to the seller.

If a returned product doesn’t meet these conditions, we’ll let you know and can send it back to you at your cost.

4. How to return a product

1. Contact us first at [email protected] or via our Contact page with your order number and the reason for the return.
2. Wait for our confirmation: we’ll confirm the return and send you the return address and instructions. Please don’t send items back before we’ve confirmed – unannounced returns can’t be processed.
3. Ship it back: for change-of-mind returns, shipping is at your expense; we strongly recommend an insured, trackable service, as we can’t take responsibility for returns lost or damaged on the way to us.

5. Refunds

• Timing: we inspect returns as soon as they arrive and process approved refunds within 1–2 weeks – and always within 30 days of your cancellation, as ECTA requires.
• Method: refunds are paid to the original payment method (card via Yoco, or EFT to your bank account).
• Proof of return: we refund once we’ve received the item, or valid proof that the return was delivered to us.

6. Pre-orders

Pre-order deposits and cancellations before release follow our Pre-Order Policy. Once a pre-order has been delivered, sections 1–5 of this policy apply.